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Frequently Asked Questions

 

Order Processing Time

You will receive a confirmation email upon purchase of your order. All orders will be shipped in 3-5 working days unless otherwise stated. A separate email along with the tracking number will be sent once your order is shipped.

As all our products are handmade, some orders might take a slightly longer processing time. In the event of a delayed shipping, we will contact you within 48 hours of your purchase. 

 

Shipping And Delivery 

Domestic: We offer free Standard Shipping within Singapore for all orders. All orders will be sent out by Speedpost Standard or other courier services, subjected to availability.

International: We offer free Standard Shipping worldwide for all orders with no minimum purchase required. Standard Shipping via DHL Global Mail takes approximately 7-14 working days and comes with tracking (for selected countries). In the event that DHL Global Mail is unavailable for certain destinations, other postal services will be used  

For DHL Express Shipping, rates differ based on parcel weight. Please add products to cart to view shipping rates.

Please note that A.DAN is not responsible for any parcels lost or damaged in transit. All VAT, duties and taxes will be borne by the receipient.

 

Exchange Policy

All sales are final. Goods sold are non-refundable and non-exchangeable. We make every effort to ensure that all goods sent out are in top condition.

In the event that you receive a faulty product, kindly send an email to contact@adanbrand.com with pictures detailing the defect within 7 days. Your item(s) must be unused and in the same condition that you received it. All exchanges should reach us within 30 days upon confirmation of the exchange. We will send a replacement piece upon acknowledgment of the defect.

 

Measurements stated are approximates, slight variations might occur. Do note that differences in colour might appear due to different monitor's display.

Please contact us at contact@adanbrand.com if you have any other queries.