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Frequently Asked Questions

Orders

A confirmation email will be sent upon every successful order. All orders will be shipped in 3-5 working days unless otherwise stated. You will receive a separate email along with the tracking number once your order is shipped.

As all products are handmade, some orders might take a slightly longer processing time during high volume periods. In the event of a delayed shipping, you will receive an email within 48 hours of your purchase.

 

Shipping and Delivery

Domestic
Free Standard Shipping for all orders via Speedpost Standard.

Standard Shipping: 1-2 working days

International
Free Standard Shipping for all orders via DHL Global Mail.
Free Expedited Shipping for all orders USD$200 and above via DHL Express

Standard Shipping: 7-14 working days
Expedited Shipping: 2-7 working days

Delivery estimates are given by carrier. All additional duties, taxes and import fees will be borne by the recipient.
Kindly note that A.DAN Brand Pte. Ltd. will not be liable for parcels damaged or lost in transit.

 

Returns and Exchanges

Returns

If you would like to return your order, kindly contact us within 7 days of receipt. The item must be sent back in its original condition (unworn and unused) with its original packaging . The sender is responsible for returned products until it reaches us as well as the return shipping fees.

Returns will be processed upon receiving and when approved, the purchase price will be refunded to your account. Please note that shipping costs will not be refunded.

Exchanges

If you have received a wrong item or a defective item, kindly send an email to contact@adanbrand.com with a detailed photo within 7 days of receipt. The item must be sent back in its original condition (unworn and unused) with its original packaging. 

Exchanges will be processed upon receiving and when acknowledged, we will send a replacement piece at the soonest.

 

For all other queries, kindly send them to: contact@adanbrand.com
Measurements stated are approximates, please allow slight tolerance.
Differences in colour might appear due to different monitor's display.